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TİCKET

TICKET RULES

GENERAL RULES

  • 1. Your ticket is valid for İSFANBUL Theme Park only. Visitors are obliged to keep this ticket with them, during validity period of the ticket.
  • 2. Tickets must be original, bear the date of issue and be presented before this date. The staff may request identity and matching signature when necessary. Please keep your ticket/receipt with you at all times until the end of your visit. Legal action will be taken for any fake/counterfeit ticket or fraudulent use.
  • 3. With İSFANBUL Theme Park daily admission tickets, you can ride all the units at the park all day long. However, fair games, drier, souvenir, food&drink and photograph service are not included in the ticket fee and require an extra charge.
  • 4. İSFANBUL Theme Park tickets cannot be refunded or cancelled.
  • 5. İSFANBUL is not liable for lost tickets.
  • 6. Sold tickets cannot be transferred or resold to others.
  • 7. With respect to the tickets obtained from different organisations, agencies and persons other than the sales channels of İSFANBUL and the organisations and agencies with which İSFANBUL cooperates, our guests will be excluded from the services offered by İSFANBUL, such as guarantees, ticket changes and insurance, etc. The theme park authorities shall have the right to confiscate a ticket found ineligible for the above-mentioned services.
  • 8.Theme Park tickets will be used for entry, exit and re-entries.
  • 9. For pregnant women, a free ticket will be issued for the pregnant person only if the pregnancy is found to prevent her from riding a unit (on Theme Park Day), the operations management will decide whether or not a ticket is to be issued.
  • 10. With respect to the price differences arising from special offers and discounts, the tickets will not be changed if not permitted by the terms of the special offer and discount.
  • 11. İSFANBUL reserves the right to organize a special offer at any time. Our visitor are not entitled to request the price difference which may come up between the tickets they purchased beforehand and those sold on special offer.
  • 12. Each full-fare or 60+ ticket is eligible for a maximum of 3 kid or baby tickets.
  • 13. If a kid or baby ticket is purchased with an adult (full fare) ticket, then at least one of the ticket-holders must turn 18 years old.
  • 14. At least 1 person in family, student group and other groups must be older than 18 years old.
  • 15. The tickets given away via social media campaigns, events and fair organizations cannot be sold to others against cash or cannot be offered for sale through social media and internet. Such tickets will be cancelled.
  • 16. No admission fee for children between 0 - 3 years old!

TICKET CHANGE RULES

  • 1. Only the date can be changed on the ticket. Return procedures and rules apply to change other details.
  • 2. After the date shown ticket, no change shall be made.
  • 3. Unprinted tickets, which are purchased online or from the call centre, can be changed online or through the call centre by 15:00 on the ticket date.
  • 4. The tickets, which are purchased from the box office or mobile office, cannot be changed through the call centre online or website. You are required to visit the Theme Park box offices not later than the ticket data, to make a change.
  • 5. When a full fare ticket is replaced with a lower fare ticket, the price difference will not be refunded. If the ticket is replaced with a higher fare ticket, the difference in price will be collected. Should you wish to change a ticket purchased previously at the special offer price, the rates on the date of the new purchase will apply. So, you may have to pay a surcharge.
  • 6. Should you wish to change printed tickets, the slip or invoice should be physically returned to the box office, along with the ticket itself. Strictly, no refund will be offered if the tickets are not returned.
  • 7. Printed tickets can only be changed at the box offices, until the ticket date.

PARTICULAR TERMS FOR SPECIAL OFFER TICKETS

  • In addition to the general rules set out above, following particular rules shall apply for SPECIAL OFFER TICKETS.
  • 1. Special Offer tickets are only sold at www.isfanbul.com.
  • 2. Discount ticket rates are not available for special offer tickets.
  • 3. Special offer rates are not available for group sales.
  • 4. The number of daily special offer tickets offered for sale is limited with a quota.
  • 5. İSFANBUL reserves the right to organize a special offer at any time. Our visitor are not entitled to request the price difference which may come up between the tickets they purchased beforehand and those sold on special offer.
  • 6. With respect to the price differences arising from special offers and discounts, the tickets will not be changed if not permitted by the terms of the special offer and discount.